Sukhbir had said in his complaint that he purchased HCL ME tablet Connect 3G from shopping portal infibeam.com in 2013. A few months later, the tablet problems with network, camera and touch started showing. The complainant approached the authorized service of the company and submitted the tablet, but the problem was not resolved.
He approached the same service centre to remove the defect in the tablet, but the problem persisted. Singh sent many emails to HCL to resolve the defects, but no positive steps were taken. The service centre then asked the complainant to pay Rs 3,800 for repair, which he refused.
The complainant requested the company to refund the Rs 11,525 paid for the tablet, but to no avail. He also sent a letter to the HCL in January 2014, but it elicited no response. In his complaint, he said that when the problem arose, the phone was in warranty period and should have been repaired for free.
The faulty tablet was replaced with a new one on March 31, 2014, but that too had a problem with touch; the screen was damaged and there was no warranty. The tab was repaired on October 27, 2014 and on further checking it was found that there was a charging problem with it too. HCL submitted that after repairing the tablet, the complainant was told to collect the tablet, but he demanded refund of the amount paid at the time of purchase.
The company was directed to refund Rs 11, 525 with interest at 9% from the date of purchase till realization and Rs 5,000 compensation as mental agony, harassment and cost of litigation.
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Source: HCL to refund Rs 11k for faulty tablet
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