Samsung Surface Pro 4 Most Known Issues and Their Fixes

Microsoft has developed a Windows tablet line with high end specs and which includes additional accessories, such as a keyboard and stylus. The Surface Pro 4 is 2-in-1 tablet as powerful as a laptop and it runs on Windows 10, but no matter how awesome it is, this tablet has its own issues and some users have complained about major problems, but which haven't affected all models. In this article, we'll tell you about the most common problems and how they can be fixed.

Problems That Appear When Connecting To An External Monitor

Some users complained that when they connected their Surface Pro 4 to an external monitor, applications did not scale properly, or text appeared bully or the monitor turned on and off. One of the solutions is to check if you've bought the right adapter, because if it's not compatible with your external monitor, then it will never work. Also, you should check the configuration of the external monitor or to restart your tablet and try to connect it again.

Screen Flashes When Watching Videos With Edge Browser

This has been a problem since the Surface Pro 4 has been released and Microsoft has released an update to fix this bug, but some users are still having this issue. Experts recommend disabling the Hyper-V visual feature by opening the Command Prompt and typing exe /Online / Disable-Feature:Microsoft:Hyper-V. Also, when watching videos with Edge, it's important to head to Internet Properties > Advanced and select "User software rendering instead of GPU rendering." Internet Properties can be found by typing inetcpl.cpl in the "search the web and Windows" bar located next to the Start button.

Problems With The Surface Pen

Sometimes, the Surface pen freezes and doesn't register input on the screen, for a few seconds. In worse cases, the pencil doesn't work at all with the device, especially with the version with an i5 processor backed by 8GB of RAM and which has 256GB of storage. When this happens, users should press the right-click button on the barrel of the Surface Pen until it will function normally again, or to move the pen away from the display and then move it back towards it. If this doesn't work, reboot the tablet or unpair and pair the pencil back.

Problems With Windows Hello

This is a feature used to log into the device by scanning the users' eyes. However, Windows Hello may not work always as it should, as it fails to recognize the owner and the only thing that can be done is to head to "sign-in options" from the Settings menu and Account settings and select the re-calibrate option for improving recognition.

Source: Samsung Surface Pro 4 Most Known Issues and Their Fixes